Shipping policy

Shipping Policy – HIM+

Last updated: January 2026

 

 

 

1. Order Processing Time

 


All orders are processed within 48 business hours, excluding weekends and public holidays.


Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.


Please note that processing times do not include shipping transit times.

 

 

 

2. Estimated Delivery Times

 


Estimated delivery times vary depending on destination and carrier. These timeframes are estimates only and are not guaranteed.

 

  • United States: 7–9 business days

  • Canada: 6–10 business days

  • United Kingdom, Australia & New Zealand: 6–10 business days

  • Rest of the World: 7–12 business days

 


Delivery delays may occur due to customs processing, carrier issues, weather conditions, or peak demand periods.

 

 

 

3. Shipping Fees

 


Shipping fees are calculated based on destination and order value:


 

United States

 

 

  • Free standard shipping on orders over $65 USD

  • Flat-rate shipping of $3.90 USD for orders under $65

 


 

Canada

 

 

  • Free shipping on orders over $90 USD

  • Flat-rate shipping of $3.90 USD for orders under $90

 


 

United Kingdom, Australia, New Zealand & Rest of the World

 

 

  • Free shipping on orders over $120 USD

  • Flat-rate shipping of $5.90 USD for orders under $120

 


Shipping fees are non-refundable.

 

 

 

4. Shipping Carriers

 


We work with trusted global logistics partners, which may include UPS, FedEx, DHL, and USPS, depending on your destination and shipping method.


Carrier selection is determined automatically and cannot be guaranteed in advance.

 

 

 

5. Order Tracking

 


Once your order ships, you will receive a tracking link via email.


If you did not receive your tracking email or experience issues tracking your package, please contact us at:


📧 contact@forhimplus.com

 

 

 

6. Incorrect or Incomplete Shipping Address

 


Customers are responsible for providing accurate and complete shipping information at checkout.


If a package is returned to us due to an incorrect or incomplete address:

 

  • The customer will be responsible for any additional reshipping fees

  • We are not responsible for delivery delays caused by address errors

 


Orders cannot be modified once they have been shipped.

 

 

 

7. Lost, Delayed, or Damaged Packages

 


Once an order has been handed over to the shipping carrier, responsibility for delivery lies with the carrier.


If your package arrives damaged or appears lost in transit, you must contact us within 48 hours of delivery or the last tracking update, providing:

 

  • Your order number

  • Photos of the damaged package (if applicable)

 


We will assist you in filing a claim with the carrier where appropriate. Replacement or refund decisions are made at our discretion and subject to carrier investigation outcomes.

 

 

 

8. International Shipping & Customs

 


As HIM+ operates internationally from Hong Kong, international orders may be subject to:

 

  • Import duties

  • Customs fees

  • Taxes imposed by local authorities

 


These charges are not included in the product price or shipping fee and are the sole responsibility of the customer.


We are not responsible for delays caused by customs clearance.

 

 

 

9. Return Shipping Address

 


All approved returns must be sent to the following address:


HIM+ – Olem Partners Limited
Unit B6, 12th Floor
Wing Wah Building
No. 677 King’s Road
Quarry Bay, Hong Kong


Returns sent without prior authorization may not be processed.

 

 

 

10. Customer Support

For any questions related to shipping, delivery, or tracking, please contact our support team at:

contact@forhimplus.com