Shipping

Shipping Policy – HIM+

Last updated: November 9, 2026

1. Order Processing Time

All orders are processed within 48 business hours, excluding weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times do not include shipping transit times.

2. Estimated Delivery Times

Estimated delivery times vary depending on destination and carrier. These timeframes are estimates only and are not guaranteed.

United States: 7–9 business days
Canada: 6–10 business days
United Kingdom, Australia & New Zealand: 6–10 business days
Rest of the World: 7–12 business days

Delivery delays may occur due to customs processing, carrier issues, weather conditions, or peak demand periods.

3. Shipping Fees

Shipping fees depend on your destination and order value. All amounts are shown in USD; your local-currency equivalent is displayed at checkout.

United States, Canada & United Kingdom

Free standard shipping on orders of $65 USD or more
Flat-rate shipping of $4.70 USD for orders under $65

Australia

Free standard shipping on orders of 3 jars or more
Flat-rate shipping of $5.70 USD for smaller orders

Rest of the World (including Europe and New Zealand)

Shipping fees depend on your country, starting from $5.99 USD, and are shown at checkout
Free shipping offers do not apply to these destinations

Subscription refills

In the United States, Canada, the United Kingdom and Australia, every refill ships free. In all other countries, each refill ships at the shipping fee for your country shown above.

Shipping fees are non-refundable.

4. Shipping Carriers

We work with trusted global logistics partners, which may include UPS, FedEx, DHL, and USPS, depending on your destination and shipping method.

Carrier selection is determined automatically and cannot be guaranteed in advance.

5. Order Tracking

Once your order ships, you will receive a tracking link via email.

If you did not receive your tracking email or experience issues tracking your package, please contact us at:

contact@forhimplus.com

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If a package is returned to us due to an incorrect or incomplete address:

The customer will be responsible for any additional reshipping fees
We are not responsible for delivery delays caused by address errors

Orders cannot be modified once they have been shipped.

7. Lost, Delayed, or Damaged Packages

If your package arrives damaged, email contact@forhimplus.com within 14 days of delivery with your order number and a photo. If your package has not arrived, contact us within 30 days of the last tracking update.

In both cases we handle it as set out in our Return & Refund Policy.

8. International Shipping & Customs

As HIM+ ships internationally, international orders may be subject to:

Import duties
Customs fees
Taxes imposed by local authorities

These charges are not included in the product price or shipping fee and are the sole responsibility of the customer.

We are not responsible for delays caused by customs clearance.

9. Return Shipping Address

All approved returns must be sent to the following address:

HIM+ Returns
720 rue Saint-Jacques, App. 2102
Montréal, QC H3C 1A1
Canada

Returns sent without prior authorization may not be processed.

10. Customer Support

For any questions related to shipping, delivery, or tracking, please contact our support team at: