Refund
Return & Refund Policy — HIM+
Last updated: November 9, 2026
The short version
If something is wrong with your order, tell us and we will make it right. If you have a skin reaction, we refund you. If the scent is not for you, we give you a voucher or an extra jar of another scent on your next order. Unopened jars can be returned within 90 days.
1. Skin reaction
If you have a skin reaction to one of our products within 90 days of delivery, email contact@forhimplus.com with your order number and we will refund the purchase price of the product to your original payment method. You do not need to send the product back.
2. The scent is not for you
Choosing a fragrance you have never smelled is a real risk. If the scent is not a match, email us within 90 days of delivery:
- we send you a one-time $10 voucher for your next order of $60 or more; or
- if you would like to try a different scent, we add one extra jar of the scent of your choice to your next order, at no cost.
One of these per order. Opened products are not refunded for scent preference.
3. Damaged, incorrect or missing items
If something arrives damaged, if you receive a product you did not order, or if an item is missing, email contact@forhimplus.com within 14 days of delivery with your order number and a photo. Our team reviews every case and makes it right.
Please note: the name printed on each jar is different from the name on our website (for example, our Architect is the "Visionnaire" jar). If you are unsure, send us a photo and we will check.
4. Orders that never arrive
If your order has not arrived, contact us within 30 days of the last tracking update. We check with our delivery partner (tracking, proof of delivery and address). If the parcel is confirmed lost, we reship your order or refund it.
5. Changed your mind
We do not refund orders that arrive as ordered and in good condition. If you are not happy, contact us anyway: we will always look for a solution, such as a voucher for your next order.
6. Returns
Unopened jars can be returned within 90 days of delivery, at your own cost. Please email us first, then send them with your order number written inside the parcel to:
HIM+ Returns
720 rue Saint-Jacques, App. 2102
Montréal, QC H3C 1A1
Canada
We refund the price of the returned products once they reach us. Shipping fees are not refunded.
7. Subscriptions
You can cancel your subscription at any time. If a renewal is charged after you asked us to cancel, or if you contact us before a renewal order ships, we cancel that order and refund it. Renewal orders that have already shipped are not refunded, and your subscription is cancelled for the future. Cancelling a subscription and refunding an order are two separate actions — see our Subscription Policy for how to cancel.
8. Orders that have not shipped yet
If you want to cancel an order that has not shipped yet, contact us as soon as possible: we stop it and refund it.
9. How refunds are processed
We confirm every refund by email on the day we issue it. The refund goes back to the original payment method. Your bank or card issuer then takes its own time — typically 5 to 10 business days — before it shows on your statement.
If a refund has not appeared after 10 business days, email us and we will send you the transaction reference to give your bank.
10. Gifts
If an order was marked as a gift and shipped to you, an approved refund is issued as store credit to you. If it was not marked as a gift, the refund goes to the person who paid.
11. Before a chargeback
Please email us first. We reply to every request as quickly as we can. A chargeback takes your bank six to eight weeks and gives you no better outcome than an email to us.
12. Orders placed before this version
Orders placed before the date above are covered by the version of this policy in force on the day they were placed.
